Lifeline is ready for its busiest time of year. The charity’s CEO Colin Seery says a high volume of calls is expected due to the heightened financial pressures, increased family conflict, loneliness, and isolation, or the grief of having lost a loved one.
“We are preparing for daily peaks of up to 4,000 contacts across our 24/7 telephone crisis line, webchat and text services. It is really important that no one feels they have to face this holiday season alone,” he says.
Crisis supporters will be available as normal on Lifeline’s 13 11 14 phone service as well as on text 0477 131 114 ( 24 hours a day, 7 days a week) or chat to Lifeline online at www.lifeline.org.au (24/7), and chat channels at www.lifeline.org.au 24 hours a day, 7 days a week.
Contact volumes traditionally peak at 6% above average in the days between Christmas and New Year’s Eve and on the day immediately after the New Year’s Day Public Holiday.
lifeline has published a Wellness Guides download your free Lifeline wellness guides here to support yourself and the ones you love these holidays.
